IT Support is an extensive field that encompasses working with computers, software and hardware. Additionally, they provide customers with assistance regarding security, network and other technology-related problems.
IT support is an integral element of modern business operations. Therefore, having the appropriate tools and resources available to empower IT personnel with their goals and provide superior customer experiences is paramount.
Help Desk Technicians
Help Desk Technicians are the go-to people customers turn to when they have queries about a company’s products and services. They provide support over the phone as well as using online tools to identify and fix problems quickly.
Tech pros are typically employed by a company’s IT department or software vendor and work onsite. Their duties may differ depending on the nature of issues they encounter from employees or customers.
Typically, this role necessitates exceptional communication abilities and patience. They must also be able to explain technology terms in a way that non-technical people can comprehend.
Network Engineers
Network engineers design, configure, and monitor the systems that comprise business networks like phone lines, computers, routers, and intranets. This role plays a pivotal role in IT support as companies and organizations rely on these networks to run smoothly.
They help prevent network outages by ensuring these systems are up and running correctly, which necessitates a lot of technical processes and specialized tools.
They must implement and monitor security measures on networks, such as firewalls, antivirus software, and data backups. Furthermore, they are accountable for optimizing these networks through routine maintenance and monitoring to guarantee they function at peak efficiency.
Software Specialists
Software Support Specialists provide technical assistance for computer software, operating systems and related hardware. They are accessible 24/7 to answer questions and assist people in solving issues with computer programs.
Their duties involve evaluating system requirements, offering customer technical support and suggesting technology solutions for improved performance. Furthermore, they create technical documentation, procedural plans and reports.
They work in a range of environments, such as information technology departments, software companies and computer user support help desks. Many times they work irregular hours to meet customer demands.
Job opportunities for computer support specialists are expected to expand faster than average over the next decade, according to the Bureau of Labor Statistics. On average, these professionals earn an annual salary of $55,510.
Security Specialists
Security Specialists are accountable for safeguarding a company’s information systems against cyber-attacks. They detect potential risks in hardware and software, then create systematic strategies to thwart or address them.
They monitor, detect and investigate security events to guarantee all data remains protected. Their expertise spans data management, firewalls, IDS/IPS systems and other network security practices.
Their duties vary depending on their position, but typically include installing and maintaining security software to guard against external attacks on a company’s internal network. They’re also often responsible for monitoring for breaches or vulnerabilities in order to develop strategies to further secure it as needed.