What Is IT Support?
IT Support services consist of providing technical solutions to issues encountered when using products, whether due to user error or hardware malfunction.
An IT Support team can quickly and efficiently address these issues, while also implementing adequate backup and recovery strategies that limit data loss.
Fast response times
Customers have come to expect immediate responses when they open tickets; failing to do so may result in lost business and poor word-of-mouth reviews for companies who fail to meet this expectation can have dire repercussions for both themselves and their brand.